Tiffany McLeod
Service Excellence
Module #1 ( Seminar Attended) My Reflection
There are important priorities to improving patient safety,quality and enhance the patient experience that Timothy Babineau who is the President and CEO of Rhode Island Hospital deems necessary for staff and physician partners to grasp. One concept that really stood out to me was the fact that people don't care how much you know until they can tell how much you really care.
Imagine being a patient who is being addressed by a doctor explaining what's going on with their health. They haven't attended medical school and don't comprehend what they may be saying but the very first moments of this meeting will set the tone for the hospital as a whole. People don't just relate a bad experience to an individual but better yet to the institution as a whole. Always remember you are a reflection of Rhode Island Hospital. I am convinced it is important to not look at the people as patients or family members but rather as customers who have choices, and ask ourselves why should we be chosen?
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